SDS is committed to building and maintaining highly responsive, "open book" partnering relationships with our customers, making it easy for them to do business with us.

Here's how:

• Agencies may, under the Queensland State Purchasing Policy, negotiate directly with SDS without working through a tender process. By clearly understanding the outcome the customer is seeking our solutions can often produce a greater “Return on Investment” over a formal tender, where the return is not always guaranteed and can be difficult to evidence.
• Our “listening” approach. We consult regularly with customers to understand the key drivers for their “business”, so that we are able to provide new supply solutions and demonstrate saving levels.
• With a commitment to genuine cost reduction at all stages within the supply chain process we achieve best value for money and effective continuous improvement.
• Our pricing strategy that continuously offers a fair and competitive market price and a transparent “open book” policy enables our customers to see exactly where we provide enhanced results.
• A customer driven e-business strategy. We are leading the provision of a single supply portal for the needs of the whole of government.
• There is no need to get 3 quotes - SDS is already government approved.
• A thorough understanding of the importance of delivering on key government priorities include providing opportunities for local Queensland businesses.
• Protecting the environment and encouraging technology uptake.
• State-wide sales force including local business partners and award winning customer service teams committed to excellent personal service.